Delivery and payment

We will deliver, be sure

Our advantages

We will deliver the order directly to the apartment: we will lift it to any floor and bring it where you say, as well as unpack the goods so that you can inspect and check it before buying.

Delivery cost

Delivery area  

        Order amount
         more than 15,000 tenge.

 Order amount
 less than 15,000 tenge.

city of Almaty*


 1000 tenge.


Delivery area

The order amount
is more than 90,000 tenge.

         Order amount
         less than 90,000 tenge.

All over Kazakhstan **


           4000 tenge. ***

* Delivery is free of charge in the square of the streets: Al-Farabi, Sain, Ryskulov, Kaldayakov. The cost of delivery outside the above square is specified by the store manager.

** Delivery in Kazakhstan is carried out by DHL courier company. You can check all additional information on delivery with the operators of the online store.

*** The price of delivery of small-sized goods is indicated (laptops, tablets, smartphones and other goods of comparable size, with the exception of this category of goods having non-standard weight, packaging)

We will deliver when it is convenient for you

If the order is confirmed by the operators of the online store before 19:00 of the current day, delivery is carried out the next day after placing the order if the goods are in stock in Almaty.

We offer several delivery time intervals to choose from.

Available delivery intervals for addressees within the city of Almaty:

·         from 13:00 to 16:00

·         from 16:00 to 18:00

Delivery to other regions of Kazakhstan:

·         from 2 to 5 days –if the goods are in stock in Almaty

·         from 7 to 14 days -when ordering a product.

If your plans have changed and you will not be able to be on the spot at the time of delivery of the goods, please let us know! After placing an order, you can postpone delivery for up to 14 days – you only need to notify the operator about this. 

Delivery rules

General Delivery Rules

1. Please check the correctness of the specified delivery address. In case of a change in the address and date of delivery of the goods, call us by phone +7 (727) 22 22 902, +7 707 273 0868 or contact the store where the delivery order was placed. Changes to the address and delivery date can be made no later than the delivery date.

2. Delivery of the goods is carried out in the presence of access roads to the immediate place of unloading. If there are entry restrictions at the delivery address of the goods (a pass system or a paid entry), the recipient must ensure free passage of the delivery crew car to the place of unloading. Otherwise, delivery is possible only to the place of paid or restricted entry. We do not deliver goods to airports, train stations, metro stations, transport companies, markets, garages, etc.

3. The delivery service staff will wait for the recipient at the delivery address of the goods within 20 minutes (if possible, notifying the recipient by phone of arrival). If it is impossible to deliver the order, the goods will be returned to the warehouse.


We will not be able to transfer the goods to you if:

1. The address was incorrectly specified when placing the order;

2. You were absent from the place at the stated delivery interval;

3. Delivery of goods purchased by transferring funds by a legal entity is carried out after receiving a scanned copy of the power of attorney. The authorized representative of the company upon receipt of the goods is obliged to provide the original power of attorney to receive the goods.

Rules of acceptance of goods

1. Please carefully check the appearance of the product, the complete set, the availability of the warranty card and the instructions for the operation / use of the product.

2. Connecting and checking the operability of the goods is carried out by the recipient without the participation of delivery service employees. Before turning on the equipment, we recommend that you read the product's operating instructions.

3 ways to pay for an order in the ASUS shop


In cash

By card

Buy on credit

To the courier


In the shop


On the website


1. Payment is made only in the national currency.

2. Online payment on the website is carried out through the Cloud Payments payment system.

3. For courier delivery, only VISA and MasterCard cards are accepted for payment. Please note that the order must be issued by the cardholder, the recipient of the order must also be only the cardholder. In case of cancellation of items from the order (or in case of cancellation of the entire order), the refund is carried out within 1 to 30 days after the payment by plastic card. To get a refund, you need to call the ASUS shop by phone: +7 (727) 22 22 902, +7 707 273 0868 or write to us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. . The money is returned only to the card with which the payment was made.

Order payment for legal entities


If you place an order for a legal entity, when placing an order, select the payment type "Payment for legal entities", and then specify the name of the payer organization, the BIN, the legal address of the payer organization - and we will issue an invoice for payment.

Payments. Payment by bank card online

Our website is connected to Internet acquiring, and you can pay for the Goods with a Visa or Mastercard bank card. After confirming the selected Product, a secure window will open with the payment page of the CloudPayments processing center, where you need to enter your bank card details. For additional authentication of the cardholder, the 3D Secure protocol is used. If your Bank supports this technology, you will be redirected to its server for additional identification. For information about the rules and methods of additional identification, check with the Bank that issued you a bank card.


Security guarantees

The CloudPayments processing center protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transmission of information takes place over closed banking networks with the highest level of reliability. CloudPayments does not transfer your card data to us or other third parties. For additional authentication of the cardholder, the 3D Secure protocol is used.

If you have any questions about the completed payment, you can contact the customer support service of the payment service by e-mailThis email address is being protected from spambots. You need JavaScript enabled to view it..

Online payment Security

The personal information you provide (name, address, phone number, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.

We recommend that you check that your browser is secure enough to make payments online on a special page..

The security of online payment processing is guaranteed by CloudPayments Kazakhstan LLP. All transactions with payment cards take place in accordance with the requirements of VISA International, MasterCard and other payment systems. When transmitting information, special security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company.


CloudPayments   Verifyed By Visa   MasterCard SecureCode   MirAccept


Return of goods

The Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV "On Consumer Rights Protection" (with amendments and additions as of 04/14/2019)
Paragraph 1 is set out in the wording of the Law of the Republic of Kazakhstan dated 04/21/16 No. 504-V

  • The buyer has the right, within fourteen days from the date of transfer of non-food goods to him, if a longer period is not announced by the seller (manufacturer), to exchange the purchased goods at the place of purchase or other places announced by the seller (manufacturer) for a similar product of a different size, shape, size, style, color, configuration, etc. or for other goods by agreement of the parties, having made the necessary recalculation with the seller in case of a difference in price.
    The exchange is carried out in accordance with Article 30 of this Law.
  • In the absence of the goods necessary for the exchange from the seller (manufacturer), the buyer has the right to return the purchased goods to the seller (manufacturer) and receive the amount of money paid for it.
  • The place of exchange or return of the goods is the place of purchase of the goods, unless otherwise provided by the contract.



1. Definitions

Asusshop Internet (hereinafter referred to as URL, "we") takes seriously the issue of confidentiality of information of its customers and visitors to the asusshop (hereinafter referred to as "you", "site visitors"). We call personalized information that contains personal data (for example: full name, login or company name) of the site visitor, as well as information about the actions you perform on the site URL. (for example: the order of a site visitor with his contact information). We call anonymous data that cannot be uniquely identified with a specific site visitor (for example: site traffic statistics).

2. Use of information

We use the personalized information of a particular site visitor solely to provide him with high-quality services and their accounting. We do not disclose the personalized data of some URL site visitors to other site visitors. We never publish personalized information in the public domain and do not share it with third parties. The only exceptions are situations when the provision of such information to authorized state bodies is prescribed by the current legislation of the Republic of Kazakhstan. We publish and distribute only reports based on collected anonymous data. At the same time, the reports do not contain information by which it would be possible to identify personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop products and services.

3. Links 

asusshop may contain links to other sites that are not related to our company and belong to third parties. We are not responsible for the accuracy, completeness and reliability of the information posted on third-party sites, and do not assume any obligations to maintain the confidentiality of the information you leave on such sites.

4. Limitation of Liability

We do our best to comply with this privacy policy, however, we cannot guarantee the safety of information in the event of factors beyond our control, the result of which will be the disclosure of information. asusshop and all information posted on it are presented on an "as is” basis without any guarantees. We are not responsible for the adverse consequences, as well as for any losses caused as a result of restricting access to the URL site or as a result of visiting the site and using the information posted on it.

5. Contacts

For questions regarding this policy, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.