Exchange and Refund

Exchange and refund without haste. We will accept the goods without any problems within 14 days.

We understand that it is always difficult to make a choice. Even after reading a couple dozen reviews and studying all the technical specifications, you can make a mistake. And it also happens that the purchased product is simply not needed – no matter what happens, we are nearby and work for you!

We offer you to exchange or return the goods within 14 days – this is more than enough to make a final choice.

In order to arrange an exchange or return of goods, please call us at +7 (727) 22 22 902 or write an email to This email address is being protected from spambots. You need JavaScript enabled to view it.  – we will try to resolve the issue as soon as possible.

Full rules for the exchange and return of goods

Terms of exchange of goods

1. The buyer can exchange the goods within 14 days from the date of purchase, if the goods were purchased in a retail store or online store.

2. The goods are exchanged only once under the following conditions (Article 14 of the ZOZPP):

·         product packaging is saved;

·         the presentation of the product has been preserved;

·         the consumer properties of the product are preserved;

·         seals, factory labels of the goods are preserved;

·         the sales receipt and cash receipt are saved;

·       the set of accessories and documents established by the manufacturer of the goods (operating instructions, warranty cards and other documents), as well as the loan agreement (for goods purchased on credit) have been preserved;

3. The exchange of goods purchased on credit can only be carried out for a completely similar product model.

Terms of return

1. The buyer can return the goods within 14 days from the date of purchase, if the goods were purchased in a retail store or online store.

2. The return of the goods is made under the following conditions:

·         product packaging is saved;

·         the presentation of the product has been preserved;

·         the consumer properties of the product are preserved;

·         seals, factory labels of the goods are preserved;

·         the sales receipt and cash receipt are saved;

·         the set of accessories and documents installed by the manufacturer of the product (operating instructions, warranty cards and other documents) has been saved.